Privacy Policy – StrengthCloud

1. Information Collection

When you create an account or order a service, we collect the information needed to provision and support your hosting — this includes your name, email address, billing address, and payment information. We also log IP addresses and diagnostic telemetry for DDoS mitigation and infrastructure security.

Account details: name, email, username

Billing information for processing payments

Support messages and ticket history

IP address, browser type, and login activity

2. Use of Information

The information we collect is used exclusively for the following purposes:

To provision, manage, and monitor your servers and hosting environments.

To process payments and prevent fraudulent transactions.

To send critical infrastructure updates and support responses.

To detect abuse and enforce our Terms and Conditions.

3. Data Sharing and Third Parties

StrengthCloud will never sell, lease, or rent your personal data. We only share data with trusted infrastructure partners (such as payment gateways) specifically required to operate the service. We do not share data for marketing purposes.

4. Communications

We may contact you via email, Discord, or WhatsApp regarding your services, such as renewal reminders, maintenance notices, or support replies. You can opt out of non-essential communications at any time by contacting support.

5. Customer Data Controls

You can request access to, correction of, or deletion of your personal data at any time by contacting our support team. We will respond and act on verified requests as soon as possible, in line with applicable data protection laws.

6. Data Security

We use industry-standard safeguards, including DDoS-protected networks and strict access controls, to keep your account and server data secure. No method of transmission or storage is 100% secure, so we encourage you to use a strong, unique password.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements. Continued use of StrengthCloud after an update means you accept the revised policy.